New York, NY
Website: www.lev-tech.com
Email: info@lev-tech.com

Company Overview

Leveraged Technology Inc. (LTI) assists large corporations, as well as rapidly growing, entrepreneurial ventures - in achieving their strategic and tactical customer service and support objectives. For over 20 years, LTI has applied expert knowledge and deep, practical experience to help clients achieve operational excellence and increase customer loyalty and retention. Our consulting, managed service and systems integration practices focus in five areas: Customer Experience Management, Knowledge Management, IT Service Management (ITIL®), Operations Optimization, Sourcing).

Specialization

LTI assists a wide-range of clients, with unique expertise in the Financial Services, Pharmaceutical and Media industries.

Solutions

Knowledge Base - A centralized repository for company information that enables cost savings by decreasing the amount of employee time spent trying to find information

IT Service Catalog - Describes and sell IT services to users and demonstrates the value of IT to the business side, making it easier to worth with the IT department and improve the efficiency of IT service delivery

Issue Tracking - Resolve customer issues more effectively, while lowering service desk costs using automated processes and reporting to accelerate response times and improve service levels.

Services

Consulting, Managed Service and Systems Integration

Key People

Evan Shumeyko
Peter Taylor
Peter Dorfman

For more information, please contact us at info@lev-tech.com